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Below are 'all' our Frequently Asked Questions.

FAQs

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Client Question

CX / Customer Experience

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Can CX research predict customer churn?

Yes. By identifying dissatisfaction drivers, CX research helps prevent attrition.

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Client Question

CX / Customer Experience

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Do you benchmark CX performance against competitors?

Yes. We provide benchmarking to help you understand your CX…

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Client Question

CX / Customer Experience

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Do you conduct international CX research?

Yes. We measure customer experience across multiple countries with cultural…

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Client Question

CX / Customer Experience

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How do you measure customer experience?

Metrics include Net Promoter Score (NPS), Customer Satisfaction (CSAT), and…

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CX / Customer Experience

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How does CX link to business performance?

Positive customer experiences drive loyalty, advocacy, and financial growth.

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Client Question

CX / Customer Experience

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How often should CX research be conducted?

CX should be tracked continuously or at regular intervals to…

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CX / Customer Experience

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What deliverables are provided from CX research?

You will receive journey maps, pain point analysis, and actionable…

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Client Question

CX / Customer Experience

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Consumer Panels (General) - What deliverables are provided?

Deliverables include journey maps, dashboards, and strategic recommendations.

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1188

Results

Approved Institutional Suppliers to

We are approved suppliers to 100s of well known institutions. A small sample are show below.

Clients

We work with 1000s of end-clients. A small sample are shown below.

city-Westminster.avif
uni-cambridge.avif
haringey.avif
shelter.avif
uni-london.avif
LSE.avif
NEL.avif
nhs.avif
naturalHistory.avif
uni-leeds.avif
aston-university.avif
university-of-bristol.avif
policeFoundation.avif
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uni-lincoln.avif
university-of-sheffield.avif
newcastle-university.avif
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deezer.avif
airwick.avif
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If you would like a quote, information or advice in regard to a market research project brief - without any obligation - then please feel free to contact us either via the contact form, telephone or email.

 

Any calls will be answered by one of our professional researchers within the market research team (and they're all very experienced so can help you with any and all questions or queries you might have), and all contact form enquiries are responded to within 30 mins or less.

 

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