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MRFGR's Priivacy Information
Privacy Overview
MRFGR is committed to the privacy and security of your data and fully adheres to the General Data Protection Regulations (GDPR) and the Market Research Society Code of Conduct. Our aim is to make sure that any data you provide is held securely and that you’re fully aware of how your data is used and what happens to it. Below are some further details relating to our data protection policy.
You have a right to access, rectify, erase and restrict processing of any personal date you provide. You also have a right to obtain and reuse any personal data stored.
What data do you store?
MRFGR stores the data you provide on sign-up. This includes your email address, forename, gender, date of birth, nationality, country, postcode and the password for your MRFGR.com user account (however please note that your user account password is encrypted and cannot be viewed by MRFGR employees).
- We need to process the information you provide on sign-up in certain ways to provide our services to you, in accordance with our Terms and Conditions. This is under the, "Performance of a contract" lawful basis and this processing is necessary to perform the contract between you and us.
- We rely on your consent when processing data which you provide when applying for paid market research opportunities through the MRFGR.com website (i.e. your answers to 'screening questionnaires')
- In certain cases we may process your information where necessary to further legitimate interests where those legitimate interests are not overridden by your rights or interests. This involves notifying you of any important news relating to the MRFGR.com website, your account, and notifying you of local and relevant paid market research opportunities only (as opposed to 'all' market research opportunities).
In addition to this, you can chose to provide further information relating to your work, utilities and services, interests and hobbies so that we can better match market research opportunities to your profile (e.g. if we're looking for Tesco shoppers and we can see that you shop with Tesco, we will notify you of that particular opportunity first). However this data is purely optional and only stored if you choose to provide it.
MRFGR stores your responses to screening questionnaires for a short period.
We also store certain data when you submit a message to us through the contact form, including your email address, name, contact number, and current IP address.
How long do you store my data for?
Your login and registration details are stored indefinitely unless you chose to delete your MRFGR.com account. This data includes your email address, forename, gender, date of birth, nationality, country, postcode and the encrypted password of your MRFGR.com account (which isn’t viewable to MRFGR employees).
Your profile details (which you can optionally provide) are stored indefinitely unless you decide to actively delete these from the, “Your Profile” section of your account, or until you decide to delete your MRFGR.com account.
All of your responses to recruitment screeners and screening questionnaires are stored for a period of 3 months, after which they are deleted. In rare instances the data retention period on certain screening questionnaires might be longer (particularly for projects which run for more than 3 months) but you will always be informed of the finalised retention period before completing that specific screening questionnaire.
What do you actually use my data for?
MRFGR processes your registration data so that we can get in touch with you regarding relevant paid market research projects that you might be interested in, allow you to access your account on the MRFGR.com website and to allow you to apply for paid market research through our webpages. We also use information you provide to target you with relevant market research opportunities (for example, if we're looking for students, we will specifically target those who have identified as a student on their profile first).
The details you provide in a screening questionnaire are only used to assess your suitability for a market research project against previously set criteria. You will complete a consent form whenever applying for a market research project which will provide more specific information about how your data will be used.
How can I see what data is stored by MRFGR.com?
All of the data you have provided can be viewed from the, “Your Profile” section of your account. Click on the relevant section (e.g. “My Work Profile”) and you can view what data you have provided on that particular section.
If you would like to view the data that you have provided in a screening questionnaire, you will need to make a request to view this information through info@mrfgr.com. Please note that requests to view held data can take up to 48 hours to complete and requests to view the data will need to be made from the email account associated with that data. If you no longer have access to that email account but still wish to view that data, please contact info@mrfgr.com and a member of the team will assist you with your request.
How can I update my data?
You can update or change any data you have provided by visiting the, “Your profile” section of your account. If you wish to change or update the data you provided in a screening questionnaire, please contact a member of the MRFGR team via email (info@mrfgr.com) or by contacting one of our office numbers.
How can I delete my MRFGR.com account?
You can delete your MRFGR.com account at any time by visiting the account deletion page (https://mrfgr.com/user/me/edit) and selecting, "I would like to permanently delete my account from MRFGR.com". If you are unable to access your account you can contact a member of the MRFGR.com team and request an account deletion this way (via info@mrfgr.com). Your account will be deleted as soon as possible after receiving your request but may take up to 24 hours in some cases.
Account deletion erases all information pertaining to that account.
If you delete your account and change your mind, you can always sign-up once more but please note that you will need to provide your details again. We’re unable to restore your details after account deletion.
How secure is my data?
Your data is fully secure at all times. MRFGR uses cutting-edge encryption and your security is our number one priority. Your data is protected by 2048-bit encryption which utilises a hybrid system that employs the best features of both symmetric and asymmetric encryption. In addition to this all data is held on the highest level Amazon secure servers.
All data transmitted to and from MRFGR.com is transmitted via SSL encryption.
Is my data sent anywhere outside of MRFGR.com?
No, never without your express permission. All of your registration data stays on MRFGR.com and we do not share, distribute or publish this with third parties.
There are instances when the information you provide in a screening questionnaire will need to be passed onto the client so that they can approve you for a market research project. However we will always obtain your consent beforehand and you will always be made fully aware of who your data will be sent to, how it will be used, how long it will be held for, and what your rights are. MRFGR always ensures that they will take your privacy as seriously as we do and comply with data protection laws.
You are fully able to decline consent on any given instance.
Are there any exceptions?
There are rare exceptions where MRFGR may be forced to disclose data to a government agency lawfully requesting the same or to any court acting in pursuance of its powers.
However nothing in this Agreement relating to the confidentiality of information shall prevent or hinder MRFGR from complying with its legal obligations as to disclosure or otherwise under the GDPR.
A note on Google Ads
We use Google Analytics to ensure our marketing efforts are reaching the right people. As part of this, we collect specific visitor cookie data, such as where they come from, how they found us, and what words they searched on search engines such as Google to find our website. Google Analytics collects this data generally and it is not used to identify you as a specific person. In essence, we use this data to:
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Keep track of any advertisements and monitor which advertisements people click on when they visit our website.
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Gather data on the traffic that visits out website so we can offer the best experience in the future, including:
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The specific ad they clicked on
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What keywords they entered to find us
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What specific device and browser they are accessing our website on to help with optimisation
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The exact time they visited the website
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The exact time and whether they completed certain activities (sent a message through the contact form, started a chat with our live chat function, clicked one of the phone numbers)
Remarketing with Google Adwords ensures that users see specific advertisements or content based on the websites they visit, and Google may therefore use this data to deliver specific content based on your website history. So visiting a website like MRFGR may mean you see advertisements based on this history in places like Google searches, etc.
We work with other third-party vendors like Google i.e. Google Analytics to collect general visitor data, optimise and serve ads based on previous website visitor data. Please note that certain groups of personal information are not collected or used, including information relating to your race, religion or sexual orientation.
If you would prefer to opt out of Google Analytics, you can visit your Google Account Ads Settings page (google.com/settings/ads). You can also opt out of third-party vendor's use of cookies through visiting Network Advertising Initiative opt-out page or control the use of device identifiers by using their device’s settings.
For more information and an advanced explanation of Google Ads and our marketing policy, please visit our Privacy Policy.
How do I get in touch?
You can contact our data protection officer if you have any questions relating to our data policy or the processing of your data - paul@mrfgr.com / 0207 617 7621. You should also be aware of your right to complain to a supervisory authority if you are unhappy with the way we have dealt with your data request.
Approved Suppliers to:
End Clients:
Sebastian
NHS
"When I phoned Matthew at MRFGR I was in a bit of a pickle. I needed to recruit 25 consultant paediatricians for telephone interviews (with minimal incentive) across 8 countries, two of which were non-English speaking. Oh, and I needed to have recruited and completed the interviews in 12 working days. Surprisingly, Matthew wasn't taken aback by this and set about the task with enthusiasm. Even against these challenging timescales, Matthew was able to deliver all 25 consultants - a phenomenal effort. I was extremely happy. And, more importantly, so was my client."
Richard
Vodafone
"MRFGR were not the cheapest firm who pitched for our work, but I am happy that I decided to go with them. I feel that their database is extensive and this combined with their excellent client service means that they offer a higher degree of reassurance and peace of mind than other recruitment agencies we have worked with in the past. When we had a problem to resolve at short notice they did this very quickly. I would happily work with them again."
Luke
Sky
"Hi Stephen Both groups went very well - a key client attended the first and was very pleased. Very articulate groups, really impressed especially considering it was such a difficult recruit (recruiting Somalis). The hotel was great too, incidentally, a nice place to do groups. Many thanks for your hard work on this - hope you feel it was worthwhile!"
Murray
Nottingham University
"MRFGR recruited four focus groups for our research across a variety of settings, including socio- economically deprived urban communities and very small rural communities. Despite the significant challenges these settings posed MRFGR ensured that all our focus groups were fully attended, and with a minimum of fuss. I would have no hesitation in recommending them for recruitment work."
Susanne
Nescafe
"It's always a pleasure to work with MRFGR. They are a great partner who consistently recruit high calibre respondents to take part in our research projects and workshops. Always professional and very reliable."
Richard
Solicitors Regulation Authority
"Our organisation, the Solicitors Regulation Authority, has used MRFGR to support our recruitment requirements for focus groups and public events and we have always found their service and achievements to be excellent. They have demonstrated a commitment to meet last-minute requirements in a calm and professional manner and we would not hesitate to recommend them."
Amy
Febreze
"I would like to take this opportunity to express our appreciation for the work that you recently carried out for us. Stephen Essex and MRGR were recommended to me by a colleague. It was important for us to find a company who could understand and deliver our brief on a very tight schedule. Stephen demonstrated a level of knowledge and professionalism that gave us the assurance that this would be achieved. The result was a report that clearly met the objectives of our brief, was presented in a professional manner, which then enabled us to present the findings to our customer with confidence. We would not hesitate to recommend or use Stephen again."
Rachael
Countrywide
"The groups in Chipping Norton went really well thank you. We had a full turn out to both of them. I would just like to say that we have been very impressed with the number of participants you have managed to recruit to these groups, your regular updates on the recruitment progress, and your follow up contact. We have also had very positive feedback from the participants about their contact with you. We will definitely consider MRFGR in future when wishing to recruit participants to similar groups."
Theo
e.on
"We have used MRFGR to recruit participants for multiple research projects with varied samples sizes and sometimes challenging recruitment criteria. They have a calm and professional manner, providing us with regular updates in the lead up to and on the day of research projects. Multiple touch points with participants approaching the study date ensures drop-out rates are extremely low with replacements usually being found very quickly if necessary. I look forward to working with MRFGR in the future."
Doug
Confidential Client
"MRFGR is the first external company we have used for sourcing focus group attendees. Although we have organised many groups previously I would definitely use MRFGR again. The costs were reasonable and the attendees we have received have been exactly the right target groups. The level of communication has been satisfactory too with regular updates leading up to each focus group. Matthew has managed all of the groups we have requested and there has been no issues. I would recommend trying MRFGR."
Richard
Confidential Client
"I would like to take this opportunity to express our appreciation for the work that you recently carried out for us. Stephen and MRGR were recommended to me by a colleague. It was important for us to find a company who could understand and deliver our brief on a very tight schedule. Stephen demonstrated a level of knowledge and professionalism that gave us the assurance that this would be achieved. The result was a report that clearly met the objectives of our brief, was presented in a professional manner, which then enabled us to present the findings to our customer with confidence. We would not hesitate to recommend or use Stephen again."
125+ Reviews