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Market Research Services

Brand Loyalty & Engagement Research
Unlock the Power of Customer Commitment with Brand Loyalty & Engagement Research
Brand loyalty isn't just about repeat business; it's about creating fervent advocates for your brand. Our Brand Loyalty & Engagement Research helps you understand the why behind customer choices and develops strategies to foster deeper, lasting connections. With tailored research approaches, we dig into the dynamics that bond customers to your brand, ensuring they choose you, time and again.
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End Clients:
Discover What Drives Your Customers
Unveil the key factors that influence customer commitment to your brand. Our research delves into emotional triggers, satisfaction levels, and the unique selling propositions that resonate with your audience. By identifying these core elements, we help you craft marketing strategies that not only attract but also retain a loyal customer base.
Understanding Customer Motivations
Gauge the Depth of Customer Relationships
Through innovative methods like sentiment analysis, engagement surveys, and digital footprint analysis, we measure how customers interact with your brand across various platforms. This data offers invaluable insights into how engaged your customers are and how these interactions translate into loyalty. Our comprehensive analytics empower you to enhance customer experiences and boost engagement levels.
Measuring Engagement Effectively
Foster Lasting Brand Connections
Transform insights into action with bespoke strategies designed to enhance customer loyalty. Whether through personalised communication, loyalty programs, or exclusive offers, we provide the tools to increase customer retention. Learn how to consistently exceed expectations and keep your brand top-of-mind, ensuring customers return willingly and frequently.
Strategies for Enhancing Loyalty
Stay Ahead of the Curve
Understand where you stand in your industry with our competitive benchmarking analysis. See how your brand loyalty and engagement metrics stack up against competitors and industry standards. This perspective not only highlights your strengths but also pinpoints areas for improvement, helping you maintain a competitive edge in cultivating loyal customers.
Competitive Benchmarking
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Get Started with Us Today
If you would like a quote, information or advice in regard to a market research project brief - without any obligation - then please feel free to contact us either via the contact form, telephone or email.
Any calls will be answered by one of our professional researchers within the market research team (and they're all very experienced so can help you with any and all questions or queries you might have), and all contact form enquiries are responded to within 30 mins or less.
All UK based market research quotes are usually sent same-day. Quotes for international market research can take longer due to the amount of work involved.
We look forward to chatting with you!


Luke
Sky
"Hi Stephen Both groups went very well - a key client attended the first and was very pleased. Very articulate groups, really impressed especially considering it was such a difficult recruit (recruiting Somalis). The hotel was great too, incidentally, a nice place to do groups. Many thanks for your hard work on this - hope you feel it was worthwhile!"

Theo
e.on
"We have used MRFGR to recruit participants for multiple research projects with varied samples sizes and sometimes challenging recruitment criteria. They have a calm and professional manner, providing us with regular updates in the lead up to and on the day of research projects. Multiple touch points with participants approaching the study date ensures drop-out rates are extremely low with replacements usually being found very quickly if necessary. I look forward to working with MRFGR in the future."

Doug
Confidential Client
"MRFGR is the first external company we have used for sourcing focus group attendees. Although we have organised many groups previously I would definitely use MRFGR again. The costs were reasonable and the attendees we have received have been exactly the right target groups. The level of communication has been satisfactory too with regular updates leading up to each focus group. Matthew has managed all of the groups we have requested and there has been no issues. I would recommend trying MRFGR."

Murray
Nottingham University
"MRFGR recruited four focus groups for our research across a variety of settings, including socio- economically deprived urban communities and very small rural communities. Despite the significant challenges these settings posed MRFGR ensured that all our focus groups were fully attended, and with a minimum of fuss. I would have no hesitation in recommending them for recruitment work."

Sebastian
NHS
"When I phoned Matthew at MRFGR I was in a bit of a pickle. I needed to recruit 25 consultant paediatricians for telephone interviews (with minimal incentive) across 8 countries, two of which were non-English speaking. Oh, and I needed to have recruited and completed the interviews in 12 working days. Surprisingly, Matthew wasn't taken aback by this and set about the task with enthusiasm. Even against these challenging timescales, Matthew was able to deliver all 25 consultants - a phenomenal effort. I was extremely happy. And, more importantly, so was my client."

Richard
Vodafone
"MRFGR were not the cheapest firm who pitched for our work, but I am happy that I decided to go with them. I feel that their database is extensive and this combined with their excellent client service means that they offer a higher degree of reassurance and peace of mind than other recruitment agencies we have worked with in the past. When we had a problem to resolve at short notice they did this very quickly. I would happily work with them again."

Rachael
Countrywide
"The groups in Chipping Norton went really well thank you. We had a full turn out to both of them. I would just like to say that we have been very impressed with the number of participants you have managed to recruit to these groups, your regular updates on the recruitment progress, and your follow up contact. We have also had very positive feedback from the participants about their contact with you. We will definitely consider MRFGR in future when wishing to recruit participants to similar groups."

Amy
Febreze
"I would like to take this opportunity to express our appreciation for the work that you recently carried out for us. Stephen Essex and MRGR were recommended to me by a colleague. It was important for us to find a company who could understand and deliver our brief on a very tight schedule. Stephen demonstrated a level of knowledge and professionalism that gave us the assurance that this would be achieved. The result was a report that clearly met the objectives of our brief, was presented in a professional manner, which then enabled us to present the findings to our customer with confidence. We would not hesitate to recommend or use Stephen again."

Susanne
Nescafe
"It's always a pleasure to work with MRFGR. They are a great partner who consistently recruit high calibre respondents to take part in our research projects and workshops. Always professional and very reliable."

Richard
Confidential Client
"I would like to take this opportunity to express our appreciation for the work that you recently carried out for us. Stephen and MRGR were recommended to me by a colleague. It was important for us to find a company who could understand and deliver our brief on a very tight schedule. Stephen demonstrated a level of knowledge and professionalism that gave us the assurance that this would be achieved. The result was a report that clearly met the objectives of our brief, was presented in a professional manner, which then enabled us to present the findings to our customer with confidence. We would not hesitate to recommend or use Stephen again."

Richard
Solicitors Regulation Authority
"Our organisation, the Solicitors Regulation Authority, has used MRFGR to support our recruitment requirements for focus groups and public events and we have always found their service and achievements to be excellent. They have demonstrated a commitment to meet last-minute requirements in a calm and professional manner and we would not hesitate to recommend them."
125+ Reviews

















































